Terms of Service

1. Agreement to Terms

By creating an account or using the Bravo platform ("Service"), you ("Subscriber" or "you") agree to be bound by these Terms of Service ("Terms"). If you are using Bravo on behalf of a business entity, you represent that you have authority to bind that entity. If you do not agree to these Terms, do not use the Service.

2. Description of Service

Bravo is a B2B SaaS platform that enables restaurant operators to collect guest feedback via QR codes and custom web pages, manage feedback through a dashboard, and communicate with guests via SMS. The Service is provided on a subscription basis.

3. Subscription and Billing

• Subscriptions are billed monthly, per restaurant location.
• Current pricing is $149/month per location. Early access subscribers who signed up at $99/month will have that rate locked for 12 months from their signup date.
• Subscriptions renew automatically unless cancelled before the renewal date.
• You may cancel your subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of the current billing period.
• No partial month refunds. We do not issue refunds for partial months of service or unused time remaining after cancellation.
• We reserve the right to change pricing with 30 days written notice to active subscribers.

4. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must NOT:

• Send SMS messages to guests who have not provided explicit opt-in consent via the Bravo feedback form or another compliant opt-in mechanism.
• Use the Service to send spam, unsolicited commercial messages, or any messages violating the CAN-SPAM Act, TCPA, or other applicable laws.
• Use guests' phone numbers for any purpose other than responding to their specific feedback submission.
• Attempt to circumvent, disable, or interfere with security features of the Service.
• Use the Service to collect feedback under false pretenses or misrepresent your identity.
• Resell or sublicense access to the Service to third parties without prior written consent.

5. Review Platform Compliance

You acknowledge that third-party review platforms including Google, Yelp, TripAdvisor, and others have their own terms of service governing reviews and feedback. You, the restaurant operator, are solely responsible for ensuring your use of Bravo complies with the terms and policies of any review platform. Bravo does not solicit, incentivize, or facilitate fake, paid, or otherwise manipulated reviews. Bravo's Google review prompt is directed only at guests who have organically given a 5-star rating and are invited to share their genuine experience. Bravo makes no warranties regarding compliance with specific platform terms, and we strongly encourage you to review those policies independently.

6. SMS Compliance Responsibilities

You are responsible for ensuring that all SMS communications sent through Bravo comply with applicable laws, including the TCPA, in your jurisdiction. This includes ensuring guests have provided valid consent before receiving messages, honoring all STOP requests promptly, and not sending messages outside of reasonable business hours. Bravo provides the technical infrastructure and consent mechanisms, but you remain responsible for your use of the Service.

7. Data and Privacy

Guest data collected through the Service is owned by you, the restaurant operator, subject to our Privacy Policy. You grant Bravo a limited license to process this data for the purpose of providing the Service. You must maintain a compliant privacy policy and ensure guests are informed of how their data is used.

8. Intellectual Property

The Bravo platform, including its software, design, logos, and content, is owned by Bravo and protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service. You retain ownership of your data and content.

9. Disclaimers and Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. VIBE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VIBE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO VIBE IN THE THREE MONTHS PRIOR TO THE CLAIM.

10. Indemnification

You agree to indemnify and hold harmless Bravo, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any applicable law or the rights of a third party.

11. Termination

Either party may terminate the subscription at any time. Bravo reserves the right to suspend or terminate accounts that violate these Terms, particularly the Acceptable Use Policy, without prior notice. Upon termination, your access to the Service will cease and your data will be deleted within 90 days per our data retention policy.

12. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the state or federal courts located in San Francisco County, California.

13. Changes to Terms

We may modify these Terms at any time. We will provide 30 days notice for material changes via email to your registered address. Continued use of the Service after the effective date of changes constitutes acceptance.

14. Contact

For legal questions or notices, contact us at:
legal@getbravo.co